Ubisoft Connect is a popular platform for accessing, purchasing, and managing Ubisoft games, but like any software, it’s not immune to occasional errors. One such frustrating error encountered by users is Error Code Dolphin-028. This specific code usually appears when players attempt to launch a game or connect to online services, and it often disrupts the user experience by preventing access to essential game features. Understanding what causes this error and how to fix it is crucial for uninterrupted gameplay.
What Is Error Code Dolphin-028?
Error Code Dolphin-028 typically indicates a connectivity issue between your device and Ubisoft’s servers. This error is specifically tied to online features, meaning it can prevent you from accessing multiplayer modes, syncing with cloud services, or even starting some games. This issue can originate from several causes including:
- Problems with your internet connection
- Issues on Ubisoft’s end such as server outages
- Firewall or antivirus software blocking access
- Incorrect network configurations
- Corrupted Ubisoft Connect cache or installation
Thankfully, most of these issues can be resolved with straightforward troubleshooting. Below, we’ll guide you through a step-by-step approach to fix Error Code Dolphin-028, starting with the most common solutions.
Step-by-Step Guide to Fix Error Code Dolphin-028
1. Check the Server Status
Before diving into local troubleshooting, it’s important to rule out issues on Ubisoft’s side. The error may be due to scheduled maintenance or unexpected server downtime.
Here’s how to check Ubisoft server status:
- Visit the official Ubisoft Help website
- Navigate to the “Server Status” page
- Select the game or service you’re trying to access
If there’s server maintenance underway or a known outage, you’ll need to wait for Ubisoft to resolve it.
2. Restart Ubisoft Connect and Your PC
Sometimes, the simplest solutions are the most effective. Restarting the application and your computer can refresh your network connection and eliminate temporary glitches.
- Completely close Ubisoft Connect using Task Manager (Ctrl + Shift + Esc)
- Restart your PC
- Launch Ubisoft Connect again and try accessing your game
3. Check Your Internet Connection
Error Code Dolphin-028 is often tied to a weak or unstable internet connection. Run a quick test to verify your connectivity:
- Open a web browser and try accessing multiple websites
- Run a speed test using services like speedtest.net
- Restart your modem and router
If you notice irregularities in your connection (especially high ping or packet loss), consider using a wired Ethernet connection or contacting your Internet Service Provider.
4. Run Ubisoft Connect as Administrator
Running the program with elevated privileges ensures it can fully interact with system services and network settings.
- Right-click the Ubisoft Connect shortcut
- Select “Run as administrator”
- Try launching your game again
This can resolve permission-related issues that may be triggering the error.
5. Clear the Ubisoft Connect Cache
Corrupted cache files can cause various connection issues. Ubisoft Connect stores temporary data that, when outdated or damaged, can interfere with normal functioning.
Follow these steps to clear the cache:
- Close Ubisoft Connect
- Navigate to
C:\Program Files (x86)\Ubisoft\Ubisoft Game Launcher\cache - Delete all contents of the cache folder
- Restart Ubisoft Connect
This will not affect your game installations or saved data, but it can help fix bugs and errors like Dolphin-028.
6. Update Ubisoft Connect
Running an outdated version of Ubisoft Connect can cause compatibility and connectivity problems.
- Launch Ubisoft Connect
- Click your profile icon in the top-right corner
- Select Settings and look for the update option
If an update is available, install it and then restart the application.
7. Adjust Firewall & Antivirus Settings
Sometimes, your firewall or antivirus software may block Ubisoft Connect from accessing the internet.
To allow Ubisoft Connect through the firewall:
- Open the Windows Control Panel
- Go to System and Security > Windows Defender Firewall
- Click on Allow an app or feature through Windows Defender Firewall
- Ensure Ubisoft Connect has both Private and Public boxes checked
If you’re using a third-party antivirus program, make sure to whitelist Ubisoft Connect in its settings. Temporarily disabling the antivirus can also help identify if it’s the source of the issue—just don’t forget to enable it afterward.
8. Change DNS Settings
Using alternative DNS servers can sometimes resolve network-related issues, especially if your default DNS is slow or unreliable.
Here’s how to change your DNS:
- Open the Control Panel and go to Network and Sharing Center
- Click on Change adapter settings
- Right-click your active network and choose Properties
- Select Internet Protocol Version 4 (TCP/IPv4) and click Properties
- In the DNS section, select Use the following DNS server addresses
- Enter:
- Preferred DNS server: 8.8.8.8
- Alternate DNS server: 8.8.4.4
- Click OK and restart your connection
9. Reinstall Ubisoft Connect
If none of the above methods work, reinstalling Ubisoft Connect might be necessary. This will replace any missing or corrupted files and restore settings to default.
- Uninstall Ubisoft Connect via Control Panel or Settings > Apps
- Reboot your computer
- Download the latest version from the official website
- Install and log in again
Ensure you back up any game saves if they are not synced to the cloud.
When to Contact Ubisoft Support
If you’ve gone through all the steps and are still seeing Error Code Dolphin-028, it may be time to contact Ubisoft Support. Be sure to provide them with the following information:
- Your Ubisoft account username
- The name of the game you’re attempting to play
- A description of when the error occurs
You can reach them via the official Ubisoft Support Portal, where you can submit a ticket or participate in the community forums.
Conclusion
Error Code Dolphin-028 in Ubisoft Connect can be frustrating, but it’s usually solvable with the proper troubleshooting steps. Whether it’s a simple cache issue or a more technical DNS configuration, following the methods above can help restore your connection swiftly and safely. Maintaining updated software, monitoring network conditions, and allowing secure access can go a long way in preventing future issues as well.
By addressing the problem methodically, you can get back to enjoying your Ubisoft titles without unnecessary interruptions.
