If you’re running an e-commerce store, you’ve probably faced that tidal wave of support messages like:
“Where’s my order?”
“Has it shipped yet?”
“When will it arrive?”
Sound familiar? You’re not alone. But here’s the good news—you can automate these repetitive questions with a WhatsApp chatbot. Yup, no more late-night copy-pasting tracking links manually! Let’s dive into the top 7 WhatsApp chatbot builders e-commerce stores love to use.
TLDR: Automate Your WhatsApp and Save Your Sanity
Running an online store means lots of order-related questions. These chatbot builders take over those chats for you, 24/7. From plug-and-play platforms like Landbot to powerhouses like Twilio Studio, there’s one for every kind of business. Less time answering messages = more time growing your store.
1. Landbot – The Fun-Loving Flow Builder 🎨
Landbot is like playing with Lego blocks—but for chatbots. Its visual flow builder makes it fun and easy to design conversations without writing a single line of code.
Perfect for small to medium-sized businesses that just want things to work without hiring a developer.
- Interface: Drag-and-drop, no-code
- Great for: Engaging UI, simple automation
- WhatsApp integration: Easy-peasy with official API partners
You can build order lookup flows where customers enter their order number, and Landbot fetches the status. Add a little personality with emojis and GIFs to make it feel less… well, robotic.
2. ManyChat – The Growth Hacker’s Choice 🚀
ManyChat started with Messenger bots but now supports WhatsApp too. If you’re into growing your customer list and doing broadcasts and promos, this tool shines.
- Interface: Visual builder
- Great for: Marketing + automation
- WhatsApp features: Requires a WhatsApp Business API setup
It lets you link order systems and auto-respond to order status checks. Plus, you can nurture leads and drive repeat sales—all from a single chat window.
3. WATI – Built for E-commerce! 🛍️
WATI is a superhero when it comes to WhatsApp support for online stores. It’s laser-focused on helping businesses reduce repetitive tickets.
- Interface: Clean and business-friendly
- Great for: Customer support, order automation
- Special Sauce: Works with Shopify!
With WATI, customers can check shipping info, delivery ETA, and even edit orders, all without a human jumping into the chat. It saves your support team tons of time.
4. Zoko – The All-In-One Commerce Chat Hub 🧰
Zoko isn’t just about chatbots—it builds a full customer journey inside WhatsApp. Want to send carts, payment links, or follow-ups through chat? Zoko is your guy.
- Target user: Medium to large e-commerce brands
- Special features: Payment links, marketing msgs
- Automation: Includes order confirm, updates, and support
It simplifies everything under one neat dashboard and even offers multi-agent chat. Plus, customers can browse and buy—all through their WhatsApp.
5. Twilio Studio – The Developer’s Dream 💻
If you’re tech-savvy or have a dev team, Twilio Studio is an incredibly powerful tool. It gives you ultimate flexibility to create complex chatbot logic for WhatsApp.
- Interface: Flowchart-style UI with code-based options
- Best for: Custom integrations
- Pro tip: Plug it into ERPs and inventory systems
You can literally sync order data from any system and show it on WhatsApp in real time. But take note—it’s not the easiest setup if you’re a beginner.
6. Botmaker – The AI Whisperer 🤖
Botmaker adds brainpower to your WhatsApp automation. It’s packed with AI features that help understand user intent—even if the customer types in weird ways.
- Interface: GUI + AI templates
- AI smarts: Recognizes intent & learns over time
- Support features: Seamless handover to human agents
Let customers ask, “Where is my scarf order from last week?” and Botmaker will still know what they meant. It’s like having a junior support rep who never sleeps.
7. Gupshup – The Heavy Lifter 💪
Gupshup may sound fun, but under the hood, it’s a serious automation platform. It offers robust APIs and pre-built templates for conversational commerce.
- Ideal for: Big-business automation
- Key features: Order tracking, Smart Flows, AI bots
- Scalability: Perfect for brands handling 1,000s of chats
It also provides message templates and flow builders so you can launch support messaging at scale. Gupshup even tracks message performance across different campaigns.
Why WhatsApp Chatbots Matter for E-commerce 🤯
More than 2 billion people use WhatsApp. Your customers already do too. When you combine that with chatbots, the magic starts.
Here’s why stores love them:
- 📦 Reduces order-status questions
- ⏳ Saves time for your support team
- 🙌 Works 24/7—even during sleep hours
- 🛒 Boosts engagement and sales
Instead of replying manually, your chatbot handles the “Where’s my package?” questions instantly. You focus on the big stuff.
What to Look For in a WhatsApp Chatbot Builder
Choosing the right builder can feel like picking a new phone—exciting but kinda overwhelming. Here’s what to keep an eye on:
- Easy Setup: Can you go live quickly?
- Order System Integration: Does it connect to Shopify, WooCommerce, or your backend?
- Smart Support: Human handover, analytics, and support fallback
- Cost: Transparent pricing and value for money
Wrapping Up: Time to Let Bots Do the Heavy Lifting 🧠
So there you have it. Seven amazing tools that help online stores handle the WhatsApp madness like a pro.
Pick one that fits your team, your tech-know-how, and your budget. Whether you go with the no-coders (like Landbot or WATI) or the heavy-duty platforms (like Twilio Studio or Gupshup), your support system will thank you.
And hey, your customers will be a lot happier getting instant answers too!
Now go unleash your chatbot army and watch your support load drop like a rock!
